How do I place an order?
Browse our collections, add pieces to your cart, and check out securely. You will receive an order confirmation by email.
What payment methods do you accept?
All payment options shown at checkout are available, including UPI, cards and net banking.
How long does delivery take?
Every piece is handcrafted to order. Orders are typically packed and handed over to our courier within 5–7 working days of confirmation (8–10 working days during festive seasons). We ship across India through Shiprocket and its trusted courier partners. See our Shipping policy for full details.
Can I cancel my order?
Yes — contact us at neworajewels@gmail.com as soon as possible with your order number. Full details, including what happens if the order has already shipped, are in our Refund policy.
What is your return policy?
You may request a return within 30 days of receiving your order, subject to the conditions in our Refund policy. Items must be unused, with original packaging and tags.
What if my item arrives damaged or wrong?
Email neworajewels@gmail.com as soon as possible with your order number and photos, and we will make it right. See the Refund policy.
How do I care for my jewellery?
Keep pieces away from water, perfume and chemicals, and store them in a dry pouch. See our Jewellery care guide.
How do I reach you?
Email neworajewels@gmail.com — support hours Monday–Saturday, 10:00 AM–7:00 PM IST — or use the contact form.