Terms of service

Last updated: September 15, 2026

Welcome to Newora Jewels. These Terms of Service ("Terms") govern your use of our website, online store, products, and related services ("Services").

By accessing or using our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms and our applicable policies, including our Return & Refund Policy and Privacy Policy.

If you do not agree with these Terms, please do not use our website or Services.

1. Access and Account

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

When using our website or placing an order, you may be asked to provide information such as your name, email address, billing information, shipping address, and payment information.

You agree that all information you provide is accurate, complete, and current.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activity conducted through your account.

We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe that these Terms have been violated or that fraudulent or unlawful activity has occurred.

2. Our Products

We make reasonable efforts to display our jewellery products, descriptions, images, colours, sizes, and other information as accurately as possible.

However, actual product colours and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

Jewellery may also have natural or minor variations in colour, finish, texture, stones, or other characteristics. Such variations may not constitute a defect.

Product descriptions, specifications, prices, and availability may be changed at any time without prior notice.

We reserve the right to discontinue products or limit quantities available for purchase.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to accept, decline, modify, or cancel an order where necessary, including in cases involving product availability, pricing errors, suspected fraud, incorrect information, or other legitimate reasons.

If we cancel or modify your order after payment has been received, we will arrange an applicable refund to the original payment method.

Please carefully review your order before submitting it, including your product selection, quantity, shipping address, contact details, and payment information.

Once an order has been processed or shipped, cancellation may not be possible.

All returns and refunds are governed by our Return & Refund Policy.

4. Prices and Billing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers, and product availability may change without notice.

The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to any obvious pricing or technical errors.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

You agree to provide accurate and complete payment and billing information.

We reserve the right to refuse or cancel transactions that appear fraudulent, unauthorized, or otherwise suspicious.

5. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the timelines communicated on our website or during checkout.

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, logistical issues, or circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address and contact information.

Newora Jewels is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, courier delays, natural events, government restrictions, or other circumstances beyond our reasonable control.

If your order arrives damaged, incorrect, or appears to have been tampered with, please contact us as soon as possible using the contact details provided below and follow the instructions in our Return & Refund Policy.

6. Intellectual Property

All content available through our Services, including our brand name, logo, product names, product photographs, images, graphics, text, designs, videos, layouts, and other materials, is owned by or licensed to Newora Jewels and is protected by applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes only.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit any part of our website or its content without our prior written permission.

All rights not expressly granted to you are reserved by Newora Jewels.

The Newora Jewels name, logo, designs, product names, and other brand elements may not be used without our prior written permission.

7. Third-Party Services

Our website may use services, applications, payment providers, shipping providers, analytics services, or other tools operated by third parties.

These third-party services may have their own terms and privacy policies.

We are not responsible for the independent operation, availability, security, or policies of third-party services to the extent permitted by applicable law.

8. Third-Party Links

Our website may contain links or references to third-party websites or services.

These links are provided for convenience and do not necessarily mean that Newora Jewels endorses or controls those third parties.

If you access a third-party website, you do so at your own risk and should review its terms and privacy policies.

9. Relationship with Shopify

Newora Jewels is powered by Shopify, which enables us to provide our online store and Services.

However, purchases made through our online store are transactions between you and Newora Jewels.

Shopify is not responsible for the products sold by Newora Jewels or for the individual sales transactions between you and Newora Jewels.

10. Privacy

Your use of our Services is also subject to our Privacy Policy.

When you use our website or place an order, certain information may be collected and processed by Newora Jewels, Shopify, payment providers, shipping providers, and other service providers as necessary to operate our business and fulfil your orders.

Please review our Privacy Policy for information about how personal information is collected, used, stored, and shared.

11. Reviews and Feedback

If you submit reviews, comments, photographs, suggestions, or other feedback to us, you agree that:

Your submission is truthful and accurate.
You have the necessary rights to submit the content.
Your submission does not violate the rights of another person or business.
Your submission does not contain unlawful, abusive, defamatory, obscene, or malicious material.
Your submission does not contain viruses or other harmful code.

By submitting feedback or reviews, you grant Newora Jewels a non-exclusive, royalty-free right to use, reproduce, display, publish, and share that content for purposes related to our business, including displaying customer reviews on our website and marketing channels.

We reserve the right to remove or decline to publish content that violates these Terms or that we reasonably consider inappropriate.

12. Errors, Inaccuracies and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct such errors, update information, or cancel affected orders where appropriate.

If an order is affected by a material pricing or product information error, we may contact you regarding the order and provide an appropriate resolution, including cancellation and refund where applicable.

13. Prohibited Uses

You agree to use our Services only for lawful purposes.

You must not:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the security or operation of our website.
Upload or transmit malicious code, viruses, or harmful material.
Copy, scrape, reproduce, or commercially exploit our website or content without permission.
Impersonate another person or provide false information.
Harass, abuse, threaten, or harm our employees, customers, partners, or other users.
Use our Services to violate applicable laws or the rights of others.
Attempt to interfere with or circumvent security measures or access restrictions.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated.

14. Termination

We may restrict, suspend, or terminate your access to our Services where permitted by applicable law, including where you violate these Terms or engage in fraudulent, unlawful, or abusive activity.

Termination will not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

15. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, we do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.

To the extent permitted by applicable law, our Services and website content are provided on an "as available" basis.

Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, or protections that cannot legally be excluded or limited under applicable Indian law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Newora Jewels will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of our website or Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms affects your statutory consumer rights or any other rights that cannot legally be excluded or limited.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services, your violation of these Terms, or your violation of the rights of another person or entity.

This provision does not apply to the extent that a claim or loss results from Newora Jewels' own unlawful conduct or liability that cannot legally be excluded.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will continue to remain in effect.

19. Waiver and Entire Agreement

If we do not enforce a particular provision of these Terms, that does not mean we waive our right to enforce it later.

These Terms, together with our other applicable policies and terms displayed on our website, constitute the agreement governing your use of our Services.

20. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Newora Jewels may transfer or assign its rights and obligations where permitted by law.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over New Delhi, Delhi, India.

Nothing in this section is intended to restrict any mandatory consumer rights or remedies available to you under applicable law.