Material

Gold Plated / Micron Gold

Finish

Antique Gold

WIPE YOUR JEWELLERY WITH A SOFT CLOTH AFTER EVERY USE. ALWAYS STORE YOUR JEWELLERY IN A FLAT BOX TO AVOID SCRATCHES. KEEP AWAY SPRAYS & PERFUMES FROM YOUR JEWELLERY. DO NOT SOAK YOUR JEWELLERY IN WATER. CLEAN YOUR JEWELLERY USING A SOFT BRUSH, DIPPED IN JEWELLERY CLEANING SOLUTION ONLY, IF NEEDED.

Shipping policy

Shipping & Delivery

Thank you for shopping with Newora Jewels. Every piece is handcrafted to order, so please allow us a little time to make it perfect for you.

Processing time

• Orders are typically packed and handed over within 5-7 working days of order confirmation.
• During festive seasons or high demand, processing may take up to 8–10 working days. Any delay will be communicated to you by email/SMS/WhatsApp.

Shipping partner

• We ship across India through Shiprocket and its trusted courier partners (such as Delhivery, XpressBees, Ecom Express and others), selected automatically based on your delivery pincode for the fastest, safest transit.
• Jewellery is packed discreetly in protective, gift-ready packaging at no extra cost.

Delivery timelines (after dispatch)

• Normal days: approximately 5–7 working days across India.
• Festive season / high demand: approximately 8–10 working days, including remote / extended pincodes.

These are estimates; courier delays due to weather, strikes, or regional disruptions are beyond our control but we will always share tracking updates with you.

Shipping charges

• Orders above ₹999 ship FREE anywhere in India.
• A flat shipping fee of ₹49 applies below that value.
• Cash on Delivery (COD), if enabled, may carry an additional ₹49 handling fee.

Tracking your order

• Once dispatched, you will receive an AWB/tracking ID by email/SMS/WhatsApp.
• Track it anytime on the courier's website or via the tracking link we send you. If tracking shows no movement for over 48 hours, contact us and we will follow up with Shiprocket/the courier on priority.

Address accuracy

• Please double-check your name, phone number, and full address with pincode at checkout — the courier will call you on the number provided.
• If a shipment is returned to us due to an incorrect address or repeated unavailability, we will reship it on request; additional shipping charges may apply.

Pincode serviceability

• We deliver to all serviceable pincodes across India via Shiprocket. If your pincode is unserviceable, we will contact you promptly to arrange an alternative or a full refund.

Questions?

For anything about your shipment, reach us at neworajewels@gmail.com(Mon–Sat, 10am–7pm IST), or visit our Contact Us page — we usually respond within 24 hours.

Refund policy

At Newora Jewels, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 7 days of receiving your order, subject to the conditions outlined below.

Returns

We offer a 7-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the jewellery must:

• Be unused and unworn
• Be in the same condition in which you received it
• Have all original tags and packaging intact
• Include your order number or proof of purchase

To initiate a return, please contact us at neworajewels@gmail.com with your order number and the reason for your return.

Please do not send the item back before your return request has been approved. Items returned without prior approval may not be accepted.

Return Address

Approved returns should be sent to:

Newora Jewels
House No. 120, Street-8, M Block, Shastri Nagar

Return Shipping

Once your return request has been reviewed and approved, we will provide you with the necessary return instructions.

Please package the jewellery securely and ensure that the original packaging and tags are included.

Newora Jewels is not responsible for items that are lost or damaged during return shipping due to inadequate packaging.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at neworajewels@gmail.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the jewellery
• Clear photographs of the packaging, if applicable

We will review the issue and, where appropriate, arrange a replacement or refund.

Non-Returnable Items

For hygiene and product-quality reasons, certain items may not be eligible for return.

We do not accept returns for:

• Jewellery that has been worn or used
• Jewellery that has been altered, resized, repaired, or modified
• Items damaged after delivery due to misuse, accidental damage, or improper care
• Items returned without their original tags or packaging
• Custom-made, personalized, or specially commissioned jewellery
• Gift cards
• Items purchased during a sale or promotional offer where the applicable offer terms state that the item is non-returnable

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for another product, please contact us at neworajewels@gmail.com.

Exchanges are subject to product availability and the eligibility requirements of our return policy.

If the requested replacement is unavailable, we may process a refund instead.

Refunds

Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.

We will notify you once the inspection is complete and let you know whether your refund has been approved.

If your return is approved, the refund will be processed to your original payment method.

Please allow up to 10 business days for us to process an approved refund. After we process the refund, the time required for the amount to appear in your bank account, card, or other payment method may vary depending on your bank or payment provider.

If you have not received your refund after the applicable processing period, please contact us at neworajewels@gmail.com.

Order Cancellation

If you wish to cancel an order, please contact us at neworajewels@gmail.com as soon as possible and provide your order number.

Cancellation requests can only be accepted if the order has not yet been processed or shipped.

Once an order has been shipped, it will be subject to our standard return policy.

Contact Us

If you have any questions about returns, refunds, exchanges, damaged items, or your order, please contact us:

Newora Jewels
Email: neworajewels@gmail.com

We will be happy to assist you with your request.